PRIVACY POLICY

1. Who We Are (Controller)
At MULTIPOR Cyprus, we believe that a reliable building starts with a reliable company — including how we handle your data.
The controller responsible for processing your personal data under the General Data Protection Regulation (GDPR) and Cyprus Law 125(I)/2018 is:
ARVIT Services Ltd
9th of July 1, Shop 3
6018 Larnaca, Cyprus
Phone: +357 24 030 677
Email: info@multipor-cyprus.com

2. What Data We Collect
We collect only the data necessary to provide our services and improve your experience:
Identity & Contact Data

• Name, email address, phone number

Project & Inquiry Data

• Information you provide in contact forms (e.g. project details, drawings, requests)

Technical Data

• IP address, browser type, device, pages visited, time of visit

Marketing & Analytics Data

• Interactions with our website, ads, and campaigns

CRM Data (Tilda)

• Communication history, requests, and project-related notes

3. How and Why We Use Your Data
We process your data transparently and only when legally permitted:
To respond to your inquiries
(Art. 6(1)(b) GDPR – pre-contractual measures)
To deliver our services and prepare offers
(e.g. insulation calculations, consultations)
To improve our website and user experience
(Art. 6(1)(f) GDPR – legitimate interest)
For marketing and advertising (only with consent)
(Art. 6(1)(a) GDPR)

4. Cookies & Tracking Technologies
We use cookies and tracking tools to ensure the website works properly and to improve our marketing performance.
Types of cookies we use:

• Essential cookies – required for website functionality
• Analytics cookies – to understand how visitors use the site
• Marketing cookies – to show relevant ads

Tools we use:
Google Analytics (by Google LLC)

• Tracks website usage and performance
• IP anonymization enabled where applicable

Meta Pixel (by Meta Platforms, Inc.)

• Helps measure advertising effectiveness
• Enables remarketing campaigns

👉 These tools may transfer data outside the EU (e.g. USA).
We use Standard Contractual Clauses (SCCs) to ensure GDPR compliance.
📌 You can accept or reject non-essential cookies via our cookie banner at any time.

5. CRM and Data Processing (Tilda)
We use Tilda Publishing CRM to manage customer communication and requests.

• Your data is stored securely within the CRM system
• Used only for communication, offers, and project management
• Access is restricted to authorized personnel

All service providers act as data processors and are bound by Data Processing Agreements (DPAs) in accordance with GDPR.

6. Who We Share Data With
We may share your data only when necessary:

• IT and hosting providers
• CRM and analytics providers
• Marketing platforms (Google, Meta)
• Authorities, if required by law

We never sell your data.

7. Data Retention
We store personal data only as long as necessary:

• Inquiry data: up to 2 years
• Contract & accounting data: up to 7–10 years (legal obligation)
• Marketing data: until consent is withdrawn

8. Data Security
We take appropriate technical and organizational measures to protect your data:

• Secure servers and encryption
• Access control and authentication
• Limited internal access
• Regular system monitoring

9. Your Rights
Under GDPR, you have the right to:

• Access your data (Art. 15)
• Correct inaccurate data (Art. 16)
• Request deletion (Art. 17)
• Restrict processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)

To exercise your rights, contact:
info@multipor-cyprus.com
You may also file a complaint with the Cyprus Data Protection Authority:
www.dataprotection.gov.cy

10. Withdrawal of Consent
You may withdraw your consent at any time (e.g. for marketing or cookies).
This does not affect the lawfulness of processing before withdrawal.

11. Children’s Data
Our services are not directed to individuals under 16 years of age.
We do not knowingly collect data from children.

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes.

Final Note

At MULTIPOR Cyprus, we apply the same principle to data as we do to construction:
long-term reliability, transparency, and protection you can trust.